Giving FAQ

Grace City Church uses an online giving system that is very secure. If you have any unanswered questions about the system or have any troubles with it, you can contact our office.

WHAT SERVICE DO YOU USE?

We have partnered with a company called Tithe.ly, a company that specializes in online giving for churches.

IS IT SAFE TO GIVE ONLINE?

Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by Stripe, a large credit card merchant.

WHAT TYPES OF ACCOUNTS CAN I GIVE FROM?

You can give online from your checking account via debit card, MasterCard, Visa, American Express, or Discover card.

You do not have to pay any fees with an online gift, however, if you would like to cover the fee for the church that option will be presented.

CAN I MAKE A ONE-TIME CONTRIBUTION?

Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution.

IF I WANT TO SET UP A RECURRING GIFT, WHAT ARE MY OPTIONS FOR FREQUENCY OF MY GIFT?

For recurring gifts, you have the option of giving weekly, every two weeks, monthly, or on the 1st and 15th of the month.

HOW CAN I CHANGE OR CANCEL MY GIVING FREQUENCY OR INFORMATION?

You can always change or cancel your contribution at any time. To do so login through your Tithe.ly account. If you need help, contact the church office.

WILL I STILL RECEIVE REGULAR CONTRIBUTION STATEMENTS FROM THE CHURCH?

Yes. The church will continue to make available a year-end contribution statement for tax purposes. This will include both your contributions from envelopes and online. If you are a member or regular attender at Grace City, your statement will be available the last Sunday of January during our gathering. If you are not a member or regular attender, a statement will be mailed to you.

CAN I DESIGNATE MY GIFT TO A PARTICULAR CAUSE?

Yes, sort of. You can designate your gift to go towards Grace City Church in general or to one of the congregations. Occasionally we’ll do a special offering that we’ll make available as well.

HOW WILL I KNOW THAT I SET UP MY GIFT CORRECTLY?

Immediately after submitting your contribution, you will receive an e-mail verifying your contribution.

DOES IT MATTER WHICH INTERNET BROWSER I USE?

Chrome, Firefox, Safari all work perfectly. Some people have reported problems with Internet Explorer.

CAN I USE A DEBIT CARD?

You can use a debit check card from Visa or MasterCard, but true debit cards are not accepted through the system due to the sensitivity of securely requesting a Personal Identification Number (PIN).

SECURITY

At Grace City, this website is encrypted and secured with a secured sockets license. You’ll know it is safe when the URL includes an “https” in front of the domain instead of the standard “http.” (Note: In some browsers you need to click into the URL to verify the “s” appears).

POLICIES

Your information is held securely by T. This information will remain private and will never be given away to third parties, other than to process your scheduled contributions.

You can schedule new contributions at any time and can modify or cancel those contributions at any time prior to the date they are scheduled. Refunds are granted on a case-by-case basis. If you have any problems or questions related to this, please contact us the office.